Hello Fellow Wargaming Enthusiast!

Below you will find useful information that may help you place orders on our website and will answer some of your questions.

First of all – we are a company located in Cracow (Kraków) in Poland. If you live here or are visiting our city, we will be more than happy if you visit us :)

Our online store operates just the same as many others, but we know that "little things" make difference! Please let us introduce you to some features:

SHIPPING

We are shipping within whole EU! All our international shipments are carried out by FedEx or UPS. For more information and guide for calculating shipping cost, please click below:

https://vanaheim.pl/en/content/35-shipping-costs

And here is short description of order statuses. You will be notified via e-mail upon status change.

https://vanaheim.pl/en/content/47-order-status-description

PAYMENT METHODS

We accept PayPal and Bank transfer with Euro or Polish Zloty. Please click link below for more information.

https://vanaheim.pl/en/content/5-payment-methods

TAXES

Please note that BY DEFAULT we display prices including Polish VAT (which is 23% for most items). Your tax rate - and final price - will change after you specify country of destination (usually that means the price will be lesser than default, unless you live in Hungary).

USEFUL INFORMATION

Below you will find some other useful information.

ABOUT US – let us introduce ourself:

https://vanaheim.pl/en/content/8-about-us

LOYALTY PROGRAM – all registered users get additional benefits for every order!

https://vanaheim.pl/en/content/14-player-s-club-save-big

CONTACT US – we are here to help, and to answer all your questions!

https://vanaheim.pl/en/content/29-contact-us

TERMS AND CONDITIONS – all legal information you will find below:

https://vanaheim.pl/en/content/3-terms-and-conditions-of-use

Below you can see some pictures of our physical store and gaming club.